How Does Your Business Achieve Brand Loyalty?
“Providing a good Experience is just not enough!”
Especially when Travelers have higher expectations, of what they perceive as value for their time, money and loyalty. At Five Star we realizes this, and we help your business to bridge the performance gaps, between your customers and your hospitality enterprise. With our strategic approach, for maximizing the total yield of the guest experience,
Achieving Customer Happiness!
"The path to increase Brand Loyalty: How to align your business for achieving customers for life!"~ Brett Patten
Why achieve customer happiness, as a strategic priority?
- Happy customers are more likely to recommend your business.
- Happy customers are significantly more loyal.
- Happy customers are great PR agents for the business.
- Happy customers spend more.
- Happy customers frequent their favorite business locations more often.
- Happy customers are more trusting and forgiving.
- Happy customers create stronger brand relevance in the marketplace.
Here are just some of the qualities, and outcomes hospitality enterprises will experience from working with Five-Star.
- Increased yield management
- Increased online rankings, ratings and reviews
- Brand relevance with millennial's and Generation X-ers
- Customer/Guest recognition
- Customer/Guest retention
- Personalizing the business to the customer/guest visit
- Sustainable competitive advantage over the competition
- Unique sales position over the OTA's
- Managing customer/guest expectations
- Brand promise delivery
- Employee engagement
- Service excellence
- Direct bookings
- Customer/Guest experience quality assurances
Business leaders have listed the top five ways to quantify the measurement of the ROI of Customer Experience Management as follows, and we agree.
- Reduce at-risk revenue by recovering potentially lost customers
- Engage existing customers as a sustainable engine for growth I.e. millenniums and generation X-ers
- Reduce the costs of new customer acquisition
- Engage employees; reduce turnover and the costs associated with hiring
- Reduce the cost of customer feedback infrastructure.
Understanding and utilizing the concepts of our signature program, Achieving Customer Happiness are designed to help your business to accomplish all of the above listed results. So please call us 1-757-777-6379 to get started on a path to increase brand loyalty.